2) 🌍 INTERNATIONAL DELIVERY AND RETURN POLICY

(Valid for orders placed outside of Türkiye)

⚠️ Important note: This policy applies only to orders placed from countries outside of Türkiye. By placing an order and completing the payment process, the customer is deemed to have accepted the following terms and conditions.

1. SCOPE AND VALIDITY

This policy covers all international orders placed from outside of Türkiye.
For international shipments, the customs, import, and legal regulations of the receiving country apply.

2. PRICING, CUSTOMS AND PAYMENT OBLIGATIONS

  • For international orders No separate shipping fee will be charged.

  • The country where the order was placed mandatory customs and import dutiesIt is automatically added to the cart total during the payment process.

Total Payment = Cart Total + Customs and Import Fees

  • Payment of customs and import fees is necessary for the legal delivery of the product and for it to reach the buyer without any problems. It is mandatory.

  • Cancellation, refund, or fee requests cannot be made on the grounds of customs duties or import fees.

3. ORDER PREPARATION AND DELIVERY RESPONSIBILITY

  • Orders are prepared following payment confirmation and handed over to the international shipping company within a maximum of 15 days.

  • Once the product is handed over to the shipping company, the delivery process is the responsibility of the shipping company and the customs authorities of the receiving country.

3.1 Obligation to Track Shipments

The customer, regarding their order You are responsible for tracking the shipment using the tracking number.
Kozmetikara.com is not responsible for any problems that may occur during the delivery process, for packages not being received, or for delays.

4. UNRECEIVED OR UNDELIVERED SHIPMENTS

  • If the product is not received by the buyer or if delivery does not take place for any reason, the products It will be destroyed in accordance with the customs regulations of the relevant country.

  • In this situation:

    • No refunds.

    • Customs and import fees are non-refundable.

    • The customer cannot claim any rights or compensation.

The customer is responsible for tracking and receiving the shipment to ensure the order is delivered without any problems. is fully responsible.

5. ORDER CANCELLATION CONDITIONS

  • Once the order has entered the "Preparing" stage, at the latest in 30 minutes A cancellation request must be submitted.

  • After this period expires, order cancellation or refund is not possible.

6. RETURN CONDITIONS

6.1 Pre-approval Requirement

  • Before a return request is created after the product has been delivered to the buyer Approval is required through our website.

  • Products shipped without approval This is unacceptable and no refund will be given.

6.2 Return Policy

  • The product must be unused, undamaged, and in a resalable condition.

  • Return shipping costs are the responsibility of the customer.

  • Customs and import fees are not included in the refund scheme.

6.3 What if the product is returned to us?

  • Products if it is suitable for resale when it reaches usround-trip shipping costs, customs fees, and 20 GBP service fee The remaining amount after the deduction will be refunded.

  • Products if it is not suitable for resaleNo refunds will be given; A service fee will be deducted in all cases.

7. SERVICE FEE

  • Applied to international orders 20 GBP service fee This includes the following expenses:

    • Operational preparation and packaging.

    • Logistics and international transportation coordination.

    • Technical infrastructure and payment security

    • Customer service support

  • Service fee This product is independent of the sale and is non-refundable under any circumstances.

  • Even for items whose return has been approved, a £20 service fee will be deducted before the remaining amount is refunded.

8. CHARGEBACK WARNING AND CUSTOMER RESPONSIBILITY

By placing an order, the customer agrees to the following:

  1. Customs and import duties must be paid; delivery will not take place without payment or failure to pay.

  2. The customer is responsible for tracking and collecting the shipment; uncollected items will be destroyed and no refund will be issued.

  3. Return requests with prior approval from our site This must be done; otherwise, a refund will not be issued.

  4. If the product is not suitable for resale upon receipt, a refund is not possible; the service fee will be deducted in all cases.

  5. Kozmetikara.com is not responsible for any unauthorized chargebacks. You have the right to dispute with payment providers by providing proof of shipment and tracking.