1) 🇹🇷 Türkiye SHIPPING, RETURN AND CANCELLATION POLICY

⚠️ Important note: The following conditions apply only to orders placed from within Turkey.

🚚 Delivery Time

  • The products are average. 2 working days It will be shipped within [time].

  • Total delivery time average 15 is the day.

  • Public holidays, campaign periods, and force majeure events may affect delivery times.

💳 Shipping Fee

  • Standard shipping charges apply.

  • For products marked "Free Shipping," no shipping fee is charged.

📌 ORDER CANCELLATION TERMS AND CONDITIONS

  • Your order "Preparing" at the latest after transitioning to that status within 30 minutes A cancellation request can be created.

  • Orders cannot be cancelled after the 30-minute period has expired.

  • The time calculation begins from the moment the order enters the "Preparing" stage in the system.

📦 PACKAGES THAT COULD NOT BE DELIVERED DUE TO ABSENCE OF PERSONS AT THE ADDRESS.

The order will be considered undeliverable and will be subject to a refund process in the following cases:

  • Not being at the address

  • Failure to receive the shipment

  • Incorrect or incomplete address information

  • Failure to deliver due to any reason attributable to the recipient

In these cases, the product is returned to our company and:

  • Round-trip shipping fees

  • Service fee

The refund will be issued after deducting the amount from the total.

⚠️ DELIVERY AND PRODUCT INSPECTION CONDITIONS

📦 Package Inspection

  • Please be sure to check the package in the presence of the delivery person when you receive your order.

  • In damaged packages Damage Assessment Report The item must be returned and the process completed before delivery.

  • Our company is not responsible for damaged products received without a damage report being filed.

🔧 Products Requiring Service Installation

  • For household appliances, televisions, and products requiring authorized service installation, the box should only be opened by an authorized service technician.

  • Products opened outside of service areas are not eligible for returns.

  • A service report is mandatory in case of damage.

⏳ RETURN PERIOD AND CONDITIONS

  • From the date you receive the product Within 15 days You can exercise your right to return the item.

  • Product;

    • Unused,

    • The packaging was undamaged.

    • Complete with all original accessories.

    • It must be in a resalable condition.

  • Through the website without prior approval Returns sent will not be accepted.

🚫 ITEMS THAT ARE NON-RETURNABLE.

The following products, once their packaging has been opened, cannot be returned:

  • Cosmetics

  • Underwear and swimwear

  • Personal use products such as headphones

  • Software, DVD, book

  • Toner and similar consumables

  • Products that are at risk of expiration or are single-use.

  • Products whose prices fluctuate depending on financial markets (gold, jewelry, etc.)

💰 REFUNDS AND DEDUCTIONS

The following deductions apply to refund transactions:

📌 Service Fee (100 TL)

This covers server, SMS, email, and customer support operational expenses.
Even if the order is cancelled or the product is returned This amount is non-refundable.

📌 Shipping Fee

The return shipping costs for the product will be deducted from the total refund amount.

💳 REFUND PROCESS

  • After the product reaches us 2 working days It is examined within.

  • Approved refunds depend on your bank. 2–10 business days It will be reflected on your card.

  • For purchases made in installments, your bank may reflect the refund in installments on your statement.

 2) 🌍 INTERNATIONAL DELIVERY AND RETURN POLICY

(Valid for orders placed outside of Türkiye)

⚠️ Important note: This policy applies only to orders placed from countries outside of Türkiye. By placing an order and completing the payment process, the customer is deemed to have accepted the following terms and conditions.

1. SCOPE AND VALIDITY

This policy covers all international orders placed from outside of Türkiye.
For international shipments, the customs, import, and legal regulations of the receiving country apply.

2. PRICING, CUSTOMS AND PAYMENT OBLIGATIONS

  • For international orders No separate shipping fee will be charged.

  • The country where the order was placed mandatory customs and import dutiesIt is automatically added to the cart total during the payment process.

Total Payment = Cart Total + Customs and Import Fees

  • Payment of customs and import fees is necessary for the legal delivery of the product and for it to reach the buyer without any problems. It is mandatory.

  • Cancellation, refund, or fee requests cannot be made on the grounds of customs duties or import fees.

3. ORDER PREPARATION AND DELIVERY RESPONSIBILITY

  • Orders are prepared following payment confirmation and handed over to the international shipping company within a maximum of 15 days.

  • Once the product is handed over to the shipping company, the delivery process is the responsibility of the shipping company and the customs authorities of the receiving country.

3.1 Obligation to Track Shipments

The customer, regarding their order You are responsible for tracking the shipment using the tracking number.
Kozmetikara.com is not responsible for any problems that may occur during the delivery process, for packages not being received, or for delays.

4. UNRECEIVED OR UNDELIVERED SHIPMENTS

  • If the product is not received by the buyer or if delivery does not take place for any reason, the products It will be destroyed in accordance with the customs regulations of the relevant country.

  • In this situation:

    • No refunds.

    • Customs and import fees are non-refundable.

    • The customer cannot claim any rights or compensation.

The customer is responsible for tracking and receiving the shipment to ensure the order is delivered without any problems. is fully responsible.

5. ORDER CANCELLATION CONDITIONS

  • Once the order has entered the "Preparing" stage, at the latest in 30 minutes A cancellation request must be submitted.

  • After this period expires, order cancellation or refund is not possible.

6. RETURN CONDITIONS

6.1 Pre-approval Requirement

  • Before a return request is created after the product has been delivered to the buyer Approval is required through our website.

  • Products shipped without approval This is unacceptable and no refund will be given.

6.2 Return Policy

  • The product must be unused, undamaged, and in a resalable condition.

  • Return shipping costs are the responsibility of the customer.

  • Customs and import fees are not included in the refund scheme.

6.3 What if the product is returned to us?

  • Products if it is suitable for resale when it reaches usround-trip shipping costs, customs fees, and 20 GBP service fee The remaining amount after the deduction will be refunded.

  • Products if it is not suitable for resaleNo refunds will be given; A service fee will be deducted in all cases.

7. SERVICE FEE

  • Applied to international orders 20 GBP service fee This includes the following expenses:

    • Operational preparation and packaging.

    • Logistics and international transportation coordination.

    • Technical infrastructure and payment security

    • Customer service support

  • Service fee This product is independent of the sale and is non-refundable under any circumstances.

  • Even for items whose return has been approved, a £20 service fee will be deducted before the remaining amount is refunded.

8. CHARGEBACK WARNING AND CUSTOMER RESPONSIBILITY

By placing an order, the customer agrees to the following:

  1. Customs and import duties must be paid; delivery will not take place without payment or failure to pay.

  2. The customer is responsible for tracking and collecting the shipment; uncollected items will be destroyed and no refund will be issued.

  3. Return requests with prior approval from our site This must be done; otherwise, a refund will not be issued.

  4. If the product is not suitable for resale upon receipt, a refund is not possible; the service fee will be deducted in all cases.

  5. Kozmetikara.com is not responsible for any unauthorized chargebacks. You have the right to dispute with payment providers by providing proof of shipment and tracking.

3) CUSTOMER BEHAVIOR AND SERVICE TERMINATION

Kozmetikara.com will not provide service to customers who harass customer service, insult, threaten, use hate speech, or use inappropriate language towards employees or representatives. they have the right to terminate it immediately..

  • When such behavior is detected, the customer in question They are blocked via email and WhatsApp communication channels..

  • Termination of service does not affect refund or fee claims for existing orders; customer responsibilities and payments remain valid.

Kozmetikara.com reserves the right to implement the measures outlined in this policy in order to provide a safe and professional service environment.

4) ⚠️ WARNING REGARDING THOSE WHO HARM KOZMETİKARA LTD COMPANY; PAYMENT, CANCELLATION, REFUND, VIOLATIONS OF RIGHTS, AND SOCIAL MEDIA ACTIVITIES.

Kozmetikara.com will take action against customers who in any way harm the site, misuse cancellation or refund requests, or initiate unfair disputes or chargeback processes regarding credit card payments. We reserve the right to exercise all rights permitted by international law and payment providers.

In this context, Kozmetikara.com has information regarding the individuals in question. They have the right to pursue all legal, financial and administrative avenues.
Unjustified cancellation, return, or chargeback attempts are subject to the following conditions: Kozmetikara.com will be liable for any damages incurred. This will be pursued with international payment providers, banks, and relevant authorities.

By accepting the order terms and the international sales contract, the customer agrees to abide by these rules and to be held liable for any actions arising from malicious intent. All consequences are deemed accepted.

Kozmetikara.com is the company's to protect its reputation, business activities and legal rights To this end, it collaborates with international law firms and lawyers.

  • Information about our company on social media, forums, or any digital platform unfounded, misleading, insulting, or malicious comments People who shared this;

  • Individuals who damage the reputation, business activities, or material/moral rights of Kozmetikara.com, Legal action will be taken and a lawsuit will be filed.

Warnings

  1. All actions that harm the company's reputation, brand, and operational activities, criminal and civil sanctions within the framework of international law and related legislation. This will result in...

  2. The lawsuits concern the individuals or organizations involved. to compensate for material and moral damages It will open as [name].

  3. This policy applies to Kozmetikara.com. reserves the right to protect and enforce its rights It does not restrict his rights in any way.

Kozmetikara.com, a professional, safe and legal trading environment It will actively exercise these rights in order to ensure this.